We built the office assistant every service business owner wishes they had.
FieldLink exists because you shouldn’t have to choose between running jobs and running the office.
The problem
Every customer conversation creates more work.
A simple text asking for a quote turns into scheduling, customer records, estimates, reminders, follow-ups, invoices, and everything else it takes to keep the business moving.
None of those tasks are difficult on their own.
But they add up, one conversation at a time, all day long.
By the end of the day, you’re not just finishing jobs. You’re catching up on the office work those jobs created.
That’s the part no one enjoys.
Why FieldLink exists
Instead of hiring another office employee.
Instead of juggling six different apps.
Instead of spending nights catching up.
We asked a simple question:
What if you could just text your business?
New customer Maria Alvarez, 12 Oak St. Quote her a water heater swap and hold Thursday 1pm.
Delivered
✓Maria addedContacts · 12 Oak St
✓Estimate draftedReady for your OK
✓Thursday 1:00 PMOn your calendar
One phone number. Natural language. An AI agent that understands your business and actually gets work done.
Our philosophy
AI shouldn’t replace relationships. It should replace repetitive work.
Customers still know they’re talking to your business. You still make the important decisions. FieldLink handles the busywork so you can focus on customers.
Our principles
What we hold to.
Software should disappear.
The best interface is a conversation.
Automation should feel human.
No complicated workflows. No drag-and-drop builders. Just ask.
Business owners deserve enterprise technology.
You shouldn’t need a six-figure software budget to automate your office.
Looking ahead
Today FieldLink schedules jobs.
Tomorrow it’ll know your business well enough to estimate jobs, optimize routes, forecast workload, and handle the administrative work you haven’t even thought to automate.
Our goal isn’t another CRM. It’s the operating system your whole business runs on.
Who’s building it
FieldLink didn’t start as a software idea. It started with Prep Panda, a service business of our own, where we lived the office work that pulls every owner off the job: the missed texts, the late invoices, the nights spent catching up.
So we went and asked around. We interviewed other service businesses and heard the exact same story, in trade after trade. The pain wasn’t ours alone. It was everyone’s. FieldLink is what we all wished we’d had.
Built by people who’ve spent years building enterprise identity systems, automation platforms, and AI-powered software. We wanted to bring that same intelligence to the businesses that keep our communities running.
Mike DatelleFounder · FieldLink
What FieldLink isn’t
FieldLink isn’t trying to replace dispatchers.
FieldLink isn’t pretending AI never makes mistakes.
FieldLink isn’t another chatbot.
It’s an AI agent that performs real work while keeping you in control.
We’re not building software you’ll spend all day using. We’re building software you’ll barely have to think about.
The best compliment FieldLink can receive isn’t “great UI.” It’s “I forgot it was there because it just handled everything.”
Come build with us
Join us as we build FieldLink.
We’re rolling out to the waitlist in stages. Get in early and help shape where it goes.
